Operational Coordinator
We are looking for an experienced Operational Coordinator to join our team!
We’re looking for an experienced Operational Coordinator to be responsible and accountable for overseeing and providing operational support to the GNAAS Operations department
Location
GNAAS HQ, Eaglescliffe, Stockton-on-Tees
Salary
£27,000 – £33,000
Hours
Full time – Monday to Friday (Occasionally adjusted to meet business needs)
An introduction to GNAAS
The Great North Air Ambulance Service (GNAAS) is a fast-paced, growing organisation which operates two helicopter air ambulances 365 days a year, across the North-East, North Yorkshire and Cumbria.
GNAAS crews respond to over 2,000 call-outs each year, using helicopters and cars to reach every corner of the region, from the Lakeland fells in the west to the urban centres on the east coast.
We are funded by public donations and need to raise £9.3m every year to maintain this life-saving service in our region.
About the role, and you
The role of Operational Co-ordinator is critical within our operations team, and contributed heavily to the life-saving work we do. The main responsibilities of this role include, but are not limited to:
- Coordinate the non-clinical day-to-day work to ensure smooth and effective service delivery
- Coordinate the work of the Operations officers in the above functions to ensure team integration, effectiveness and resilience.
- Coordinate all systems used by the Operations Team to ensure they are connected effectively where appropriate and lead on the improvement and development of them as a whole.
- Support investigations, notifications and outcomes relating to feedback from external stakeholders, including patient safety alerts, concerns and complaints.
- Assist in developing, implementing and improving operational support procedures.
- Assist the clinical team and operational managers with daily operational tasks when necessary.
Person Specification
Job Description
Why work for us?
Our range of employee rewards and benefits include:
- A generous annual leave entitlement, starting at 23 days holiday in addition to bank holidays, increasing to 27 days with service
- Access to Bupa and Simply Health private healthcare schemes (after 6 Months’ probation)
- Contractual sick pay (after 6 months’ probation)
- Flexible working schemes
- Free onsite parking
- Access to a 24/7 counselling and advice service
- A modern working environment, including kitchen facilities and games room
- Supportive training and development programmes
- Staff social events
- Cycle to Work Scheme
- Eligibility for a Blue Light discount card
How to Apply
To apply, please complete our Application Form, telling us why you are a perfect fit for this position and what you can bring to the charity, and send it through to recruitment@gnaas.co.uk.
Please Note
We appreciate you taking the time to apply for this position. Due to the volume of applications we expect, we cannot respond to everyone. If you have not heard from us within two weeks of the closing date, your application has not been successful.
Please note that all correspondence regarding this position will be sent to the email address that you have provided. In line with our Recruitment Policy, we are unable to accept CVs.